Provide expert technical assistance to clients, resolving issues related to the company’s services and solutions. This role is key to ensuring a high level of client satisfaction.

Key Responsibilities:

• Respond to client inquiries and resolve technical problems via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Document all support interactions and solutions.
• Escalate complex issues to senior technical staff when necessary.
• Contribute to the creation of a knowledge base for common issues.

Qualifications:

• Associate’s or Bachelor’s degree in a technical discipline.
• 2-3 years of previous experience in a technical support or help desk role.
• Strong problem-solving and communication skills.
• Knowledge of networking, cloud services, and basic IT systems.